Our project portfolio
Having gained valuable experience while working on the projects, our employees ensure the highest service quality and successful solutions to the most difficult challenges. In our work we rely on our wide knowledge and previous actual experience in the following projects:
- "Mezhregionalny Tranzit Telecom (MTT)" joint stock company: Assistance in designing a process model and implementation of Service Desk (BMC Remedy 7). Integration of the BMC Remedy 7 solution to the existing IT systems.
- "Vnesheconombank" corporation: Assistance in designing, implementing, and developing a process model. Implementation of the BMC Remedy Service Desk system. Integration of the solution to the existing IT systems and Master Data Management.
- AMT-Group: Development and implementation of a complex automated customer-support system based on BMC Remedy. Integration to the existing IT systems.
- RTKOMM: Development and implementation of a system managing service and internal work orders based on BMC Remedy.
- "Delta Bank": IT processes audit.
- "Microgen" Scientific and Industrial Association: Development and implementation of a complex solution for technical audit, IT assets management and technical support services.
- "MMB" International Moscow Bank: Development and implementation of a system for monitoring business processes and IT components.
- "Golden Telecom Ukraine": Analysis of IT, telecommunication, and business processes using the ITIL and eTOM methodologies and recommendations.
- BAT Russia: Organization of the Tier-2 infrastructure and business-application support.
- "Orange Business Services" (OBS): Development of an incident management system based on BMC Remedy. Integration to Order Management & Activation systems. Migration from Remedy 6 to Remedy 7.
- "Reiffeisenbank" JSC: Migration, development and support of BMC Remedy 7.
- Kraft Foods Russia: Assistance in designing a process model. Implementation, support, and development of BMC Remedy ServiceDesk. Outsourcing of the Tier-1 full- cycle support.